Cookie policy

This Cookie Policy explains how NOW uses cookies and similar technologies when you access or use the NOW website, applications and related services (collectively, the “Platform”).

“NOW”, “we”, “us” and “our” refer to the operator of the Platform.

This Cookie Policy should be read together with our Privacy Policy.

1. What Are Cookies?

Cookies are small data files that may be placed on your device when you visit or use a website or online service.

We may also use similar technologies, such as local storage, pixels, tags, software development kits or other technologies that perform similar functions.

These technologies may help us operate the Platform, remember preferences, understand how the Platform is used, maintain security and improve our services.

2. How We Use Cookies

Depending on how you access and use the Platform, we may use cookies and similar technologies for purposes including:

operating and securing the Platform;
maintaining user sessions and account access;
remembering preferences and settings;
supporting Platform functionality;
understanding how users interact with the Platform;
identifying and resolving technical issues;
measuring and improving performance; and
supporting communications or marketing activities where permitted by applicable law.

3. Types of Cookies We May Use

Strictly Necessary Cookies

These cookies are necessary for the Platform to function properly.

They may be used for purposes such as:

account authentication;
security and fraud prevention;
maintaining user sessions;
remembering privacy or cookie choices; and
providing essential Platform functionality.

Where permitted by applicable law, these cookies may be used without your consent because they are necessary to provide the service you request.

Disabling strictly necessary cookies may prevent parts of the Platform from functioning correctly.

Functional Cookies

Functional cookies may help remember choices you make and provide a more convenient or personalized experience.

They may be used to remember matters such as:

preferences;
language or regional settings;
display settings; or
other Platform choices.

Where required by applicable law, these cookies will be used only with your consent.

Analytics and Performance Cookies

We may use analytics and performance technologies to understand how users interact with the Platform.

These technologies may help us understand matters such as:

which pages or features are used;
how users navigate the Platform;
general usage patterns;
technical performance;
errors or service interruptions; and
how the Platform may be improved.

Where required by applicable law, analytics or performance cookies will be used only after you provide the appropriate consent.

Marketing and Advertising Cookies

Where applicable, we may use cookies or similar technologies to understand the effectiveness of marketing activities or to deliver or measure promotional communications.

Such technologies may also be provided by third-party service providers.

Where required by applicable law, marketing or advertising cookies will not be used unless you have provided the required consent.

4. Third-Party Cookies and Technologies

Some cookies or similar technologies may be provided by third-party service providers that support the operation of the Platform.

These may include providers of services such as:

analytics;
security;
communications;
customer support;
payment processing;
Platform functionality; or
marketing.

Third parties may process information in accordance with their own privacy and cookie practices.

The third-party providers and technologies used by the Platform may change from time to time as our services evolve.

Where required, further information regarding specific cookies, providers, purposes and durations may be made available through our cookie banner, preference centre or other Platform controls.

Where required by applicable law, we will ask for your consent before using non-essential cookies or similar technologies.

You may be able to:

accept all optional cookies;
reject optional cookies;
choose particular categories of cookies; or
change or withdraw your consent at a later time.

You can manage your choices through the cookie settings or preference controls made available through the Platform.

Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn.

6. Browser and Device Settings

Most browsers allow you to control or delete cookies through their settings.

Depending on your browser or device, you may be able to:

block cookies;
delete stored cookies;
receive notifications before cookies are stored; or
restrict particular categories of cookies.

Please note that blocking or deleting certain cookies may affect the availability or operation of some Platform features.

Settings may differ between browsers and devices, so you should review the relevant browser or device instructions if you wish to manage cookies directly.

7. How Long Cookies Remain

Cookies may be:

Session cookies, which generally expire when you close your browser; or

Persistent cookies, which remain on your device for a defined period unless deleted earlier.

Retention periods vary depending on the purpose of the relevant cookie or technology.

Where appropriate and required, more specific information regarding cookie duration may be provided through our cookie preferences or consent interface.

8. Information Collected Through Cookies

Depending on the relevant technology, information collected may include:

device and browser information;
IP address;
Platform activity;
pages or features accessed;
session information;
general location derived from technical information;
preferences and settings;
identifiers; and
performance or diagnostic information.

Our handling of personal information collected through cookies or similar technologies is governed by our Privacy Policy.

We may update this Cookie Policy from time to time to reflect changes to the Platform, the technologies we use, our practices or applicable legal requirements.

Changes to individual cookies, service providers or technologies do not necessarily require an amendment to this Cookie Policy where the overall purposes and nature of their use remain materially the same.

Where required by applicable law, we will provide appropriate notice of material changes or request updated consent.

The “Last Updated” date above indicates when this Cookie Policy was most recently revised.

10. Contact Us

If you have questions about this Cookie Policy or our use of cookies and similar technologies, you may contact us using the privacy or support contact details made available through NOW.